Frequently Asked Questions:

Reservations 
5. How do I find out about direct billing for my company?
Amenities
 
1. What are the front desk hours?
 
2. What amenities do you provide in the rooms?
 
3. How many people can a studio accommodate?
 
4. What is meant by weekly housekeeping?
 
5. What is meant by laundry facilities?
 
6. Do you have smoke-free rooms?
 
7. Does your facility have a swimming pool? 
8. Do you have meeting rooms available?
 
9. Do your rooms include an iron and ironing board?
 
10. Does your property offer safe deposit boxes?
 
11. Do you have luggage carts?

Rates
 
1. What is your payment/deposit policy?
 
2. How does the weekly rate structure work? 
3. Do you offer any government, military, senior citizen discounts?
 
4. Do you offer "internet access" or "data ports"?

Pets
 
1. What is your pet policy?
 
 
 

 

 

5. How do I find out about direct billing for my company?

To receive information regarding a Direct Bill Account please contact the General Manager directly at the hotel by calling 423-643-HOME (4663) or 1-800-598-4859
 
Amenities
 

1. What are the front desk hours?

Our office is opened from 7am to 11pm, seven days a week. Should you need help after hours, you will contact the on-site attendant.
Check-in begins at 3pm, and check-outs are at 11am. If you need to arrive after hours you will need to make a guaranteed reservation and the Guest Service Agent will let you know how to pick-up your keys after hours.
 

2. What amenities do you provide in the rooms?

All studios are equipped with full size refrigerators, stove top, microwave, coffee maker, two-slice toaster, dishes, pots, pans, and utensils for two people. We provide each studio with towels and complimentary bar of soap. We offer a 27" TV with cable & HBO. The guest may also rent a DVD or VCR player at the front desk for an additional fee. All studios include FREE High-Speed Internet along with data port & voice mail. The studios also include iron and ironing boards and a clock radio. For guest valuables, we have included an in-studio safe.

  3. How many people can a studio accommodate?

Our king size studios will accommodate one or two persons. Our Double studios will accommodate up to four persons.
  4. What is meant by weekly housekeeping?

For our weekly guests, we offer weekly housekeeping and once a week towel service (i.e. once a week we replace your linens, towels, vacuum, clean your bathroom and bedroom area and once a week we only replenish your towels and change trash). For nightly guests, we offer daily housekeeping.
  5. What is meant by laundry facilities?

Our property has an on-site coin operated laundry facility available 24 hours a day, permitted by occupied guest only with key access for added security. The laundry room is equipped with washers, dryers and a coin operated vending machine for detergent, fabric sheets and softener.
  6. Do you have smoke-free rooms?

Yes, we do offer non-smoking studios. These studios can be requested but not guaranteed as part of reservation. We will do our best to accommodate your request.
  7. Does your facility have a swimming pool?

We have a pool area and sundeck for someone to relax next too or take a quick dip.
  8. Do you have meeting rooms available?

Yes, we have rooms that can be used for sleeping rooms or a conference room for up to 8-10 people.
  9. Do your rooms include an iron and ironing board?

Yes, all studios include irons and ironing boards.
  10. Does your property offer safe deposit boxes?

All of our studios are equipped with in-room safes for your valuables.
  11. Do you have luggage carts?

Yes, a luggage cart is available for your use.
 
Rates
  1. What is your payment/deposit policy?

Weekly guests will be charged one week's room and tax upon arrival, you may choose to stay longer, if so your agreement renews and payment of one week's room and tax is due by 11:00am on the weekly anniversary of your check-in day. Guests checking out early during the first weekly term will be charged one of the lesser (1) the weekly rate or (2) the daily rate times the actual number of nights.
A deposit of $25 nightly and $100 on a weekly stay is required for cash paying customers. If using a credit card the security deposit will be waived. Your deposit is fully refundable at check-out, less any adjustments for loss, damages & unpaid charges or an extra ordinary cleaning if room is left in unsatisfactory condtion if applicable.
  2. How does the weekly rate structure work?

The weekly rate is based upon a 5-7 night stay. If the guest checks out early before the 5th night then the nightly rate will apply.
  3. Do you offer any government, military, senior citizen discounts?

No.
  4. Do you offer High-Speed Internet access?

Yes all rooms are equipped with Free High-speed Internet at no charge. Data ports are also provided on each telephone.

 
Pets
  1. What is your pet policy?

 

For an additional charge pets are welcomed. To ensure cleanliness, guest and hotel staff safety, there are policies that will be enforced.
     
  1. No pets should weigh more than 50 pounds
  2. Only 1 pet per room.
  3. Pets cannot be left unattended in room or outside of property
  4. For hotel staff safety and to ensure proper cleaning of the guest room, all pets will be taken out of the room on the scheduled housekeeping day by the hotel guest.
  5. To ensure the hotel grounds stay clean, there will be a designated area for pets that have outside needs and the guest will be responsible cleaning up after their pet.

 

 
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"An Extended Stay Hotel in Chattanooga"

1949 North Point Boulevard
Hixson, TN 37343


423.643.HOME (4663)
1.800.598.4859


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