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Frequently
Asked Questions:
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Reservations
1. How do I make a reservation?
2. How do I cancel a reservation?
3.What is your Reservation Cancellation Policy?
4. Can I modify/change my reservation?
5. How do I find out about direct billing
for my company?
Amenities
1. What are the front desk hours?
2. What amenities do you provide in the rooms?
3. How many people can a studio accommodate?
4. What is meant by weekly housekeeping?
5. What is meant by laundry facilities?
6. Do you have smoke-free rooms?
7. Does your facility have a swimming pool?
8. Do you have meeting rooms available?
9. Do your rooms include an iron and ironing board?
10. Does your property offer safe deposit boxes?
11. Do you have luggage carts?
Rates
1. What is your payment/deposit policy?
2. How does the weekly rate structure work?
3. Do you offer any government, military, senior citizen discounts?
4. Do you offer "internet access" or "data ports"?
Pets
1. What is your pet policy? |
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| Reservations |
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1. How do I make a reservation?
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You
can make a reservation 3 ways:
Online: www.homeawaystudios.com or CLICK
HERE
Location: 423-643-HOME (4663)
Toll Free Number: 1-800-598-4859 |
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2. How
do I cancel a reservation?
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Any cancellations should
be cancelled by calling the hotel at
423-643-HOME (4663)or 1-800-598-4859
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3.What is your Reservation Cancellation
Policy?
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Our reservation
cancellation policy requires that you cancel your reservation
24 hours prior
to the date of arrival. If you do not cancel within
24 hours, you are subject to a one night charge.
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4. Can I modify/change my reservation?
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Yes, you can change
a reservation by calling the hotel directly. |
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5. How do I find out about direct billing
for my company?
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To receive
information regarding a Direct Bill Account please contact
the General
Manager directly at the hotel by calling 423-643-HOME (4663) or
1-800-598-4859
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| Amenities |
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1. What are the front desk hours?
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Our office
is opened from 7am to 11pm, seven days a week. Should you need
help after
hours, you will contact the on-site attendant.
Check-in begins at 3pm, and check-outs are at 11am. If you need to arrive after
hours you will need to make a guaranteed reservation and the Guest Service Agent
will let you know how to pick-up your keys after hours.
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2. What amenities do you provide in the rooms?
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All
studios are equipped with full size refrigerators, stove
top, microwave, coffee maker, two-slice
toaster, dishes, pots, pans, and utensils for
two people. We provide each studio with towels and complimentary
bar of soap. We offer a 27" TV with cable & HBO. The
guest may also rent a DVD or VCR player at the front desk for
an additional fee. All studios include FREE High-Speed Internet
along with data port & voice mail. The studios also include
iron and ironing boards and a clock radio. For guest valuables,
we have included an in-studio safe.
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3. How many people can a studio accommodate? |
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Our king size
studios will accommodate one or two persons. Our Double studios
will accommodate up to four persons.
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4. What is meant by weekly housekeeping? |
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For our weekly guests,
we offer weekly housekeeping and once a week towel service
(i.e. once a week we replace your linens, towels, vacuum, clean
your bathroom and bedroom area and once a week we only replenish
your towels and change trash). For nightly guests, we offer
daily housekeeping.
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5. What is meant by laundry facilities? |
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Our property has an on-site
coin operated laundry facility available 24 hours a day, permitted
by occupied guest only with key access for added security.
The laundry room is equipped with washers, dryers and a coin
operated vending machine for detergent, fabric sheets and softener.
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6. Do you have smoke-free rooms? |
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Yes, we do
offer non-smoking studios. These studios can be requested but
not guaranteed as part
of reservation. We will do our best to accommodate your request.
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7. Does your facility have a swimming
pool? |
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We have a pool area and sundeck for someone to relax next too or take a quick dip.
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8. Do you have meeting rooms available? |
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Yes, we have
rooms that can be used for sleeping rooms or a conference room
for up to 8-10 people.
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9. Do your rooms include an iron and
ironing board? |
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Yes, all studios
include irons and ironing boards.
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10. Does your property offer safe deposit
boxes? |
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All of our
studios are equipped with in-room safes for your valuables.
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11. Do you have luggage carts? |
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Yes, a luggage cart
is available for your use.
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| Rates |
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1. What is your
payment/deposit policy? |
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Weekly guests will
be charged one week's room and tax upon arrival, you may choose
to stay longer, if so your agreement renews and payment of
one week's room and tax is due by 11:00am on the weekly anniversary
of your check-in day. Guests checking out early during the
first weekly term will be charged one of the lesser (1) the
weekly rate or (2) the daily rate times the
actual number of nights.
A deposit of $25 nightly and $100 on a weekly stay is required
for cash paying customers. If using a credit card the security
deposit will be waived. Your deposit is fully refundable at
check-out, less any adjustments for loss, damages & unpaid
charges or an extra ordinary cleaning if room is left in unsatisfactory
condtion if applicable.
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2. How does the
weekly rate structure work? |
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The weekly rate is based
upon a 5-7 night stay. If the guest checks out early before
the 5th night then the nightly rate will apply.
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3. Do you offer
any government, military, senior citizen discounts? |
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No.
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4. Do
you offer High-Speed Internet access? |
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Yes all rooms
are equipped with Free High-speed Internet at no charge. Data
ports are also provided on each telephone.
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| Pets |
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1. What is your
pet policy? |
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For an additional charge
pets are welcomed. To ensure cleanliness, guest and hotel staff
safety, there are policies that will be enforced.
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- No
pets should weigh more than 50 pounds
- Only 1 pet per room.
- Pets cannot be left unattended in room or outside of property
- For
hotel staff safety and to ensure proper cleaning of the
guest room, all pets will be taken out of the room
on the scheduled housekeeping day
by the hotel guest.
- To ensure the hotel grounds stay clean,
there will be a designated area for pets that have outside
needs
and the guest will
be responsible cleaning up after their pet.
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